RETURN AND REFUND POLICY

RETURN AND REFUND POLICY
Nexvros
Last Updated: [2/26/2026]

OUR 30-DAY 100% MONEY-BACK GUARANTEE

We stand behind every product we sell. If you are not completely satisfied with any purchase from Nexvros for any reason, you may request a full refund within 30 days of your delivery date — no questions asked.

1. ELIGIBILITY FOR RETURNS

To qualify for a full refund, ALL of the following must be met:

  • Return request submitted within 30 calendar days of the date your order was marked delivered by the carrier (not the order date)

  • Item is in original, like-new condition — unused, unworn, undamaged, and unmodified

  • All original packaging, accessories, manuals, tags, and included parts must be present

  • A valid order number or proof of purchase is required

  • Item must have been purchased directly from Nexvros — we do not accept returns for items bought from third-party resellers

2. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded under any circumstance:

  • Items marked "Final Sale" at time of purchase

  • Digital downloads or software once accessed or downloaded

  • Personalized or custom-made items

  • Perishable goods (food, consumables, etc.)

  • Intimate apparel, undergarments, or swimwear for hygiene reasons

  • Hazardous materials or flammable products

  • Items damaged due to customer misuse, negligence, or unauthorized modification

  • Items returned after 30 days of delivery — no exceptions

  • Items with missing parts, accessories, or original packaging

  • Items not purchased from Nexvros

3. SAFETY & ELECTRONICS PRODUCTS — SPECIAL TERMS

For any safety devices, detectors, alarms, or electronics sold at Nexvros (e.g., CO₂ detectors, smoke alarms, sensors):

  • If your device is malfunctioning, producing false readings, or not functioning at all, do NOT continue using it — contact us immediately

  • Defects must be reported within 72 hours of delivery with photo or video proof

4. HOW TO START A RETURN

Returns sent without authorization will be refused and returned at your expense. Follow these steps:

  1. Go to contact  with subject: "Return Request – Order #[Your Order Number]"

  2. Include your full name, order number, product name, reason for return, and photos of the item and packaging

  3. Our team will respond within 2 business days 

5. REFUND PROCESS

  • Returns are inspected within 3 business days of receipt

  • Approved: Full refund issued to your original payment method within 5–10 business days

  • Denied: You will be notified in writing; the item will be returned to you at your expense

6. DEFECTIVE OR WRONG ITEMS

Contact us within 72 hours of delivery with:

  • Your order number

  • Photo or short video of the defect or incorrect item

  • Photo of the outer shipping packaging

Nexvros will cover return shipping and issue a full refund or free replacement at no cost to you.

7. ORDER CANCELLATIONS

  • Orders can be cancelled for a full refund only before they have been shipped

  • Once shipped, the standard 30-day return policy applies

  • To cancel, contact immediately with subject: "Order Cancellation – #[Order Number]"

8. FRAUD & ABUSE PREVENTION

Nexvros reserves the right to deny returns and suspend accounts for:

  • Returning a different item than what was purchased

  • Providing false information about item condition or defects

  • Repeated excessive returns suggesting pattern abuse

  • Fraudulent claims of non-delivery or damage